Can I use ServiceNow as a CLI?

Yes. KosmoKrator exposes a ServiceNow CLI through kosmo integrations:call and the provider shortcut command. Commands can return JSON for scripts, CI, and coding agents.

Can I expose ServiceNow through MCP?

Yes. The KosmoKrator MCP gateway can expose selected ServiceNow tools to clients such as Claude Code, Cursor, Codex, and other MCP-compatible tools.

Where are ServiceNow credentials stored?

ServiceNow credentials are configured in KosmoKrator's local integration settings and reused by CLI, Lua, and MCP gateway surfaces.

Can I deny write access for ServiceNow MCP tools?

Yes. Start the gateway with --write=deny for read-only clients, or use ask/allow only for trusted workspaces.

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ServiceNow CLI for AI Agents

Use the ServiceNow CLI from KosmoKrator to call ServiceNow tools headlessly, return JSON, inspect schemas, and automate workflows from coding agents, scripts, and CI.

10 functions 7 read 3 write Username and password auth

Submit ServiceNow feedback View package source

ServiceNow CLI Setup

ServiceNow can be configured headlessly with `kosmokrator integrations:configure servicenow`.

# Install KosmoKrator first if it is not available on PATH.
curl -fsSL https://raw.githubusercontent.com/OpenCompanyApp/kosmokrator/main/install.sh | bash

# Configure and verify this integration.
kosmokrator integrations:configure servicenow --set username="$SERVICENOW_USERNAME" --set password="$SERVICENOW_PASSWORD" --set instance="$SERVICENOW_INSTANCE" --enable --read allow --write ask --json
kosmokrator integrations:doctor servicenow --json
kosmokrator integrations:status --json

Credentials

Authentication type: Username and password basic. Configure credentials once, then use the same stored profile from scripts, coding CLIs, Lua code mode, and the MCP gateway.

Key	Env var	Type	Required	Label
`username`	`SERVICENOW_USERNAME`	Text `string`	yes	Username
`password`	`SERVICENOW_PASSWORD`	Secret `secret`	yes	Password
`instance`	`SERVICENOW_INSTANCE`	Text `string`	yes	Instance Name

Call ServiceNow Headlessly

Use the generic call form when another coding CLI or script needs a stable universal interface.

kosmo integrations:call servicenow.servicenow_list_incidents '{
  "query": "example_query",
  "limit": 1
}' --json

Use the provider shortcut form for shorter human-facing commands.

kosmo integrations:servicenow servicenow_list_incidents '{
  "query": "example_query",
  "limit": 1
}' --json

Agent Discovery Commands

These commands return structured output for coding agents that need to inspect capabilities before choosing a function.

kosmo integrations:docs servicenow --json
kosmo integrations:docs servicenow.servicenow_list_incidents --json
kosmo integrations:schema servicenow.servicenow_list_incidents --json
kosmo integrations:search "ServiceNow" --json
kosmo integrations:list --json

All CLI Functions

Every function below can be called headlessly. The generic form is stable across all integrations; the provider shortcut is shorter but specific to ServiceNow.

`servicenow.servicenow_list_incidents`

Read read

List incidents from the ServiceNow incident table. Supports filtering via an encoded query string (sysparm_query) and a configurable result limit.

Parameters: query, limit

Generic CLI call

kosmo integrations:call servicenow.servicenow_list_incidents '{"query":"example_query","limit":1}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_list_incidents '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_incident`

Read read

Retrieve a single ServiceNow incident by its sys_id. Returns the full incident record.

Parameters: id

Generic CLI call

kosmo integrations:call servicenow.servicenow_get_incident '{"id":"example_id"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_get_incident '{"id":"example_id"}' --json

`servicenow.servicenow_create_incident`

Write write

Create a new ServiceNow incident. Provide a short description, an optional full description, and a priority level.

Parameters: short_description, description, priority

Generic CLI call

kosmo integrations:call servicenow.servicenow_create_incident '{"short_description":"example_short_description","description":"example_description","priority":"example_priority"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_create_incident '{"short_description":"example_short_description","description":"example_description","priority":"example_priority"}' --json

`servicenow.servicenow_update_incident`

Write write

Update an existing ServiceNow incident. Provide the incident sys_id and the fields to update.

Parameters: id, fields

Generic CLI call

kosmo integrations:call servicenow.servicenow_update_incident '{"id":"example_id","fields":"example_fields"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_update_incident '{"id":"example_id","fields":"example_fields"}' --json

`servicenow.servicenow_list_tasks`

Read read

List tasks from the ServiceNow task table. Supports filtering via an encoded query string and a configurable result limit.

Parameters: query, limit

Generic CLI call

kosmo integrations:call servicenow.servicenow_list_tasks '{"query":"example_query","limit":1}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_list_tasks '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_task`

Read read

Retrieve a single ServiceNow task by its sys_id. Returns the full task record.

Parameters: id

Generic CLI call

kosmo integrations:call servicenow.servicenow_get_task '{"id":"example_id"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_get_task '{"id":"example_id"}' --json

`servicenow.servicenow_create_task`

Write write

Create a new ServiceNow task. Provide a short description and optional additional fields.

Parameters: short_description, description, assigned_to, priority

Generic CLI call

kosmo integrations:call servicenow.servicenow_create_task '{"short_description":"example_short_description","description":"example_description","assigned_to":"example_assigned_to","priority":"example_priority"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_create_task '{"short_description":"example_short_description","description":"example_description","assigned_to":"example_assigned_to","priority":"example_priority"}' --json

`servicenow.servicenow_list_users`

Read read

List users from the ServiceNow sys_user table. Supports filtering via an encoded query string and a configurable result limit.

Parameters: query, limit

Generic CLI call

kosmo integrations:call servicenow.servicenow_list_users '{"query":"example_query","limit":1}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_list_users '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_user`

Read read

Retrieve a single ServiceNow user by their sys_id. Returns the full user record.

Parameters: id

Generic CLI call

kosmo integrations:call servicenow.servicenow_get_user '{"id":"example_id"}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_get_user '{"id":"example_id"}' --json

`servicenow.servicenow_get_current_user`

Read read

Get the profile of the currently authenticated ServiceNow user. Useful for verifying credentials and retrieving the logged-in user's details.

Parameters: none

Generic CLI call

kosmo integrations:call servicenow.servicenow_get_current_user '{}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_get_current_user '{}' --json

Function Schemas

Use these parameter tables when building CLI payloads without calling integrations:schema first.

`servicenow.servicenow_list_incidents`

List incidents from the ServiceNow incident table. Supports filtering via an encoded query string (sysparm_query) and a configurable result limit.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_list_incidents --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "priority=1^state=2"). See ServiceNow query operators for syntax.
`limit`	integer	no	Maximum number of incidents to return (default: 20).

`servicenow.servicenow_get_incident`

Retrieve a single ServiceNow incident by its sys_id. Returns the full incident record.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_get_incident --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the incident to retrieve.

`servicenow.servicenow_create_incident`

Create a new ServiceNow incident. Provide a short description, an optional full description, and a priority level.

Operation: Write write
Schema command: kosmo integrations:schema servicenow.servicenow_create_incident --json

Parameter	Type	Required	Description
`short_description`	string	yes	A brief summary of the incident.
`description`	string	no	A detailed description of the incident.
`priority`	string	no	Priority level: "1" (critical), "2" (high), "3" (moderate), "4" (low), "5" (planning). Defaults to the system default if omitted.

`servicenow.servicenow_update_incident`

Update an existing ServiceNow incident. Provide the incident sys_id and the fields to update.

Operation: Write write
Schema command: kosmo integrations:schema servicenow.servicenow_update_incident --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the incident to update.
`fields`	object	yes	An object of field names and their new values. Common fields: state, priority, short_description, description, work_notes, comments, assigned_to.

`servicenow.servicenow_list_tasks`

List tasks from the ServiceNow task table. Supports filtering via an encoded query string and a configurable result limit.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_list_tasks --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "active=true^assigned_to=javascript:gs.getUserID()").
`limit`	integer	no	Maximum number of tasks to return (default: 20).

`servicenow.servicenow_get_task`

Retrieve a single ServiceNow task by its sys_id. Returns the full task record.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_get_task --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the task to retrieve.

`servicenow.servicenow_create_task`

Create a new ServiceNow task. Provide a short description and optional additional fields.

Operation: Write write
Schema command: kosmo integrations:schema servicenow.servicenow_create_task --json

Parameter	Type	Required	Description
`short_description`	string	yes	A brief summary of the task.
`description`	string	no	A detailed description of the task.
`assigned_to`	string	no	The sys_id of the user to assign the task to.
`priority`	string	no	Priority level: "1" (critical) through "5" (planning).

`servicenow.servicenow_list_users`

List users from the ServiceNow sys_user table. Supports filtering via an encoded query string and a configurable result limit.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_list_users --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "active=true^department=IT").
`limit`	integer	no	Maximum number of users to return (default: 20).

`servicenow.servicenow_get_user`

Retrieve a single ServiceNow user by their sys_id. Returns the full user record.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_get_user --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the user to retrieve.

`servicenow.servicenow_get_current_user`

Get the profile of the currently authenticated ServiceNow user. Useful for verifying credentials and retrieving the logged-in user's details.

Operation: Read read
Schema command: kosmo integrations:schema servicenow.servicenow_get_current_user --json

Parameter	Type	Required	Description
No parameters.

Permissions

Headless calls still follow the integration read/write permission policy. Configure read/write defaults with integrations:configure. Add --force only for trusted automation that should bypass that policy.