Can I use Freshworks CRM as a CLI?

Yes. KosmoKrator exposes a Freshworks CRM CLI through kosmo integrations:call and the provider shortcut command. Commands can return JSON for scripts, CI, and coding agents.

Can I expose Freshworks CRM through MCP?

Yes. The KosmoKrator MCP gateway can expose selected Freshworks CRM tools to clients such as Claude Code, Cursor, Codex, and other MCP-compatible tools.

Where are Freshworks CRM credentials stored?

Freshworks CRM credentials are configured in KosmoKrator's local integration settings and reused by CLI, Lua, and MCP gateway surfaces.

Can I deny write access for Freshworks CRM MCP tools?

Yes. Start the gateway with --write=deny for read-only clients, or use ask/allow only for trusted workspaces.

sales

Freshworks CRM MCP, CLI, and Lua Integration for AI Agents

Freshworks CRM integration docs for AI agents: MCP gateway setup, Freshworks CRM CLI commands, Lua API reference, credentials, and function schemas.

7 functions 6 read 1 write API key auth

Submit Freshworks CRM feedback View package source

Freshworks CRM for agents

Credentials can be configured manually in web or CLI hosts.

Use this integration from Lua code mode, the headless integrations CLI, or the KosmoKrator MCP gateway. The same package metadata powers all three surfaces.

Machine-Readable Metadata

integration_slug: freshworks_crm
route_slug: freshworks-crm
package: freshworks-crm
auth_strategy: api_key API key
cli_setup_supported: true
cli_runtime_supported: true
mcp_gateway_supported: true
lua_supported: true
supports_multi_account: true

Quick Links

Lua APIAgent-facing namespace and function reference. Freshworks CRM CLIHeadless setup and direct function calls. Freshworks CRM MCPMCP gateway setup for external clients. Submit feedbackReport missing tools, auth problems, wrong docs, or runtime issues. ContributeAdd tools or improve metadata in the integrations repo.

Freshworks CRM MCP Client Matrix

Use these pages when a specific agent client or framework needs copy-pasteable MCP setup for Freshworks CRM.

Freshworks CRM CLI Matrix

Use these pages for direct Freshworks CRM CLI workflows in scripts, CI, cron, and agent wrappers.

CI Freshworks CRM CLI for CI. Cron Jobs Freshworks CRM CLI for cron jobs. Shell Scripts Freshworks CRM CLI for shell scripts. Headless Automation Freshworks CRM CLI for headless automation. Coding Agents Freshworks CRM CLI for coding agents.

Function Catalog

Function	Type	Parameters	Description
`freshworks_crm.freshworks_crm_list_contacts`	Read `read`	2	List contacts in Freshworks CRM. Returns paginated results with contact details including name, email, phone, and company.
`freshworks_crm.freshworks_crm_get_contact`	Read `read`	1	Get a single contact from Freshworks CRM by ID. Returns full contact details including custom fields.
`freshworks_crm.freshworks_crm_create_contact`	Write `write`	4	Create a new contact in Freshworks CRM. Provide at least a first name or last name. Email and mobile number are optional.
`freshworks_crm.freshworks_crm_list_deals`	Read `read`	3	List deals in Freshworks CRM. Returns paginated results with deal details. Optionally filter by deal stage.
`freshworks_crm.freshworks_crm_get_deal`	Read `read`	1	Get a single deal from Freshworks CRM by ID. Returns full deal details including amount, stage, associated contacts, and custom fields.
`freshworks_crm.freshworks_crm_list_accounts`	Read `read`	2	List sales accounts in Freshworks CRM. Returns paginated results with account details including name, domain, and industry.
`freshworks_crm.freshworks_crm_get_current_user`	Read `read`	0	Get the currently authenticated Freshworks CRM user. Useful for verifying credentials and understanding whose context the agent is operating in.