KosmoKrator

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Zoho Desk MCP Integration for CrewAI

Connect Zoho Desk to CrewAI through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

8 functions 6 read 2 write Manual OAuth token auth
Submit Zoho Desk feedback View package source

Connect Zoho Desk to CrewAI

Expose KosmoKrator integrations to CrewAI workers as scoped local tools.

Wrap kosmo integrations:call for specific tasks or connect workers to a local MCP gateway. The gateway is local, scoped to this integration, and starts with --write=deny so CrewAI can inspect read-capable tools without receiving write access by default.

Zoho Desk MCP Config for CrewAI

Use per-worker integration scopes to avoid giving every worker every tool.

{
  "mcpServers": {
    "kosmokrator-zoho-desk": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=zoho-desk",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=zoho-desk --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Zoho Desk instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Zoho Desk Tools Visible to CrewAI

CrewAI sees stable MCP tool names generated from the Zoho Desk integration catalog.

MCP toolSource functionTypeDescription
integration__zoho_desk__zohodesk_list_tickets zoho-desk.zohodesk_list_tickets Read List support tickets from Zoho Desk. Supports filtering by department, status, priority, and other criteria. Returns ticket IDs, subjects, statuses, and basic details.
integration__zoho_desk__zohodesk_get_ticket zoho-desk.zohodesk_get_ticket Read Get full details of a specific support ticket by its ID, including subject, description, status, priority, assignee, contact info, and custom fields.
integration__zoho_desk__zohodesk_create_ticket zoho-desk.zohodesk_create_ticket Write Create a new support ticket in Zoho Desk. Requires at least a subject and department ID. Optionally include a contact ID, description, priority, and other ticket fields.
integration__zoho_desk__zohodesk_update_ticket zoho-desk.zohodesk_update_ticket Write Update an existing support ticket in Zoho Desk. Provide the ticket ID and the fields to update (e.g., status, priority, assignee, subject, description).
integration__zoho_desk__zohodesk_list_contacts zoho-desk.zohodesk_list_contacts Read List contacts from Zoho Desk. Supports filtering by name, email, and search terms. Returns contact IDs, names, emails, and phone numbers.
integration__zoho_desk__zohodesk_list_articles zoho-desk.zohodesk_list_articles Read List knowledge base articles from Zoho Desk. Supports filtering by department, category, and search terms. Returns article IDs, titles, summaries, and categories.
integration__zoho_desk__zohodesk_list_departments zoho-desk.zohodesk_list_departments Read List all departments configured in Zoho Desk. Returns department IDs, names, descriptions, and visibility settings. Department IDs are needed when creating tickets.
integration__zoho_desk__zohodesk_get_current_user zoho-desk.zohodesk_get_current_user Read Get the profile of the currently authenticated Zoho Desk user. Returns user ID, name, email, role, and other profile information.

Related Zoho Desk Pages

Zoho Desk CLIUse direct JSON commands instead of MCP discovery. Zoho Desk MCPFull gateway reference and MCP tool names. KosmoKrator for CrewAIClient-level gateway setup.