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Zendesk MCP Integration for OpenAI Agents SDK

Connect Zendesk to OpenAI Agents SDK through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

7 functions 6 read 1 write Manual OAuth token auth
Submit Zendesk feedback View package source

Connect Zendesk to OpenAI Agents SDK

Attach KosmoKrator integration tools to OpenAI Agents SDK workflows through a local MCP gateway.

Start the KosmoKrator MCP gateway locally and point the OpenAI Agents SDK MCP tool at that process or wrapper. The gateway is local, scoped to this integration, and starts with --write=deny so OpenAI Agents can inspect read-capable tools without receiving write access by default.

Zendesk MCP Config for OpenAI Agents SDK

Use headless JSON commands for CI-style execution and MCP for agent tool discovery.

{
  "mcpServers": {
    "kosmokrator-zendesk": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=zendesk",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=zendesk --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Zendesk instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Zendesk Tools Visible to OpenAI Agents

OpenAI Agents sees stable MCP tool names generated from the Zendesk integration catalog.

MCP toolSource functionTypeDescription
integration__zendesk__zendesk_create_ticket zendesk.zendesk_create_ticket Write Create a new ticket in Zendesk. Requires a subject and description. Optionally set priority, type, status, and assignee. Returns the created ticket with its ID.
integration__zendesk__zendesk_get_current_user zendesk.zendesk_get_current_user Read Retrieve the currently authenticated Zendesk user. Returns the user's ID, name, email, role, and avatar. Useful for identifying which account or token is in use.
integration__zendesk__zendesk_get_ticket zendesk.zendesk_get_ticket Read Retrieve a Zendesk ticket by its ID. Returns the full ticket including subject, description, status, priority, and metadata.
integration__zendesk__zendesk_get_user zendesk.zendesk_get_user Read Retrieve a Zendesk user by its ID. Returns the user's ID, name, email, role, and profile details.
integration__zendesk__zendesk_list_organizations zendesk.zendesk_list_organizations Read List Zendesk organizations with pagination. Returns organization IDs, names, and created dates. Use per_page and page for pagination.
integration__zendesk__zendesk_list_tickets zendesk.zendesk_list_tickets Read List Zendesk tickets with pagination and filtering. Returns ticket IDs, subjects, status, priority, and created dates. Use per_page, page, and status for pagination and filtering.
integration__zendesk__zendesk_list_users zendesk.zendesk_list_users Read List Zendesk users with pagination and filtering. Returns user IDs, names, emails, and roles. Use per_page, page, and role for pagination and filtering.

Related Zendesk Pages

Zendesk CLIUse direct JSON commands instead of MCP discovery. Zendesk MCPFull gateway reference and MCP tool names. KosmoKrator for OpenAI AgentsClient-level gateway setup.