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Intercom MCP Integration for OpenAI Agents SDK

Connect Intercom to OpenAI Agents SDK through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

7 functions 6 read 1 write Bearer token auth
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Connect Intercom to OpenAI Agents SDK

Attach KosmoKrator integration tools to OpenAI Agents SDK workflows through a local MCP gateway.

Start the KosmoKrator MCP gateway locally and point the OpenAI Agents SDK MCP tool at that process or wrapper. The gateway is local, scoped to this integration, and starts with --write=deny so OpenAI Agents can inspect read-capable tools without receiving write access by default.

Intercom MCP Config for OpenAI Agents SDK

Use headless JSON commands for CI-style execution and MCP for agent tool discovery.

{
  "mcpServers": {
    "kosmokrator-intercom": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=intercom",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=intercom --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Intercom instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Intercom Tools Visible to OpenAI Agents

OpenAI Agents sees stable MCP tool names generated from the Intercom integration catalog.

MCP toolSource functionTypeDescription
integration__intercom__intercom_list_conversations intercom.intercom_list_conversations Read List Intercom conversations with pagination and sorting. Returns conversation IDs, created dates, and state. Use limit, starting_after, and sort_order for pagination and ordering.
integration__intercom__intercom_get_conversation intercom.intercom_get_conversation Read Retrieve an Intercom conversation by its ID. Returns the full conversation including message parts, contacts, and metadata.
integration__intercom__intercom_create_conversation intercom.intercom_create_conversation Write Create a new conversation in Intercom. Requires a user_id (Intercom contact ID) and a message body. Returns the created conversation with its ID.
integration__intercom__intercom_list_contacts intercom.intercom_list_contacts Read List Intercom contacts with pagination. Returns contact IDs, emails, names, and roles. Use limit and starting_after for pagination.
integration__intercom__intercom_get_contact intercom.intercom_get_contact Read Retrieve an Intercom contact by its ID. Returns the contact's ID, email, name, phone, role, and custom attributes.
integration__intercom__intercom_list_companies intercom.intercom_list_companies Read List Intercom companies with pagination. Returns company IDs, names, and employee counts. Use limit and starting_after for pagination.
integration__intercom__intercom_get_current_user intercom.intercom_get_current_user Read Retrieve the currently authenticated Intercom admin user. Returns the admin's ID, name, email, and avatar. Useful for identifying which workspace or token is in use.

Related Intercom Pages

Intercom CLIUse direct JSON commands instead of MCP discovery. Intercom MCPFull gateway reference and MCP tool names. KosmoKrator for OpenAI AgentsClient-level gateway setup.