KosmoKrator

other

Helpscout MCP Integration for OpenAI Agents SDK

Connect Helpscout to OpenAI Agents SDK through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

10 functions 7 read 3 write Bearer token auth
Submit Helpscout feedback View package source

Connect Helpscout to OpenAI Agents SDK

Attach KosmoKrator integration tools to OpenAI Agents SDK workflows through a local MCP gateway.

Start the KosmoKrator MCP gateway locally and point the OpenAI Agents SDK MCP tool at that process or wrapper. The gateway is local, scoped to this integration, and starts with --write=deny so OpenAI Agents can inspect read-capable tools without receiving write access by default.

Helpscout MCP Config for OpenAI Agents SDK

Use headless JSON commands for CI-style execution and MCP for agent tool discovery.

{
  "mcpServers": {
    "kosmokrator-helpscout": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=helpscout",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=helpscout --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Helpscout instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Helpscout Tools Visible to OpenAI Agents

OpenAI Agents sees stable MCP tool names generated from the Helpscout integration catalog.

MCP toolSource functionTypeDescription
integration__helpscout__helpscout_list_conversations helpscout.helpscout_list_conversations Read List support conversations from HelpScout. Supports filtering by mailbox, status, assignee, customer, and more. Returns paginated results.
integration__helpscout__helpscout_get_conversation helpscout.helpscout_get_conversation Read Get full details of a specific HelpScout conversation, including threads, customer info, and custom fields.
integration__helpscout__helpscout_create_conversation helpscout.helpscout_create_conversation Write Create a new conversation in HelpScout. Requires a subject, customer, mailbox, and at least one thread (message or note).
integration__helpscout__helpscout_update_conversation helpscout.helpscout_update_conversation Write Update an existing HelpScout conversation. Change status, assignee, tags, subject, or other fields.
integration__helpscout__helpscout_list_customers helpscout.helpscout_list_customers Read List or search customers in HelpScout. Supports filtering by name, email, and pagination.
integration__helpscout__helpscout_get_customer helpscout.helpscout_get_customer Read Get full details of a specific HelpScout customer, including contact info, social profiles, and custom fields.
integration__helpscout__helpscout_create_customer helpscout.helpscout_create_customer Write Create a new customer in HelpScout. Provide at least a name or email address.
integration__helpscout__helpscout_list_mailboxes helpscout.helpscout_list_mailboxes Read List all mailboxes in HelpScout. Returns mailbox IDs, names, and email addresses. Use mailbox IDs when creating or filtering conversations.
integration__helpscout__helpscout_get_mailbox helpscout.helpscout_get_mailbox Read Get details of a specific HelpScout mailbox, including name, email, folders, and user assignments.
integration__helpscout__helpscout_get_current_user helpscout.helpscout_get_current_user Read Get the profile of the currently authenticated HelpScout user. Useful for verifying API connectivity and identifying the active account.

Related Helpscout Pages

Helpscout CLIUse direct JSON commands instead of MCP discovery. Helpscout MCPFull gateway reference and MCP tool names. KosmoKrator for OpenAI AgentsClient-level gateway setup.