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Freshservice MCP Integration for Claude Agent SDK
Connect Freshservice to Claude Agent SDK through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.
Connect Freshservice to Claude Agent SDK
Give Claude Agent SDK workflows access to KosmoKrator integrations through a local MCP server.
Add a KosmoKrator stdio MCP server to the Claude Agent SDK options. The gateway is local, scoped to this integration, and starts with
--write=deny so Claude Agent SDK can inspect read-capable tools without receiving write access by default.
Freshservice MCP Config for Claude Agent SDK
Use a narrow integration list so the agent does not load unrelated tools.
{
"mcpServers": {
"kosmokrator-freshservice": {
"type": "stdio",
"command": "kosmo",
"args": [
"mcp:serve",
"--integration=freshservice",
"--write=deny"
]
}
}
}Run the Gateway Manually
kosmokrator mcp:serve --integration=freshservice --write=denyWhy Use KosmoKrator Here
Expose only Freshservice instead of a broad multi-service tool list.
Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.
Start read-only, then opt into ask or allow for trusted workspaces.
Freshservice Tools Visible to Claude Agent SDK
Claude Agent SDK sees stable MCP tool names generated from the Freshservice integration catalog.
| MCP tool | Source function | Type | Description |
|---|---|---|---|
integration__freshservice__freshservice_list_tickets | freshservice.freshservice_list_tickets | Read | List support tickets from Freshservice. Supports pagination and predefined filters (e.g., new_and_my_open, watching, spam, deleted). Returns ticket summaries including subject, status, priority, and requester. |
integration__freshservice__freshservice_get_ticket | freshservice.freshservice_get_ticket | Read | Get full details of a specific Freshservice ticket by its ID, including description, status, priority, requester, assigned agent, and custom fields. |
integration__freshservice__freshservice_create_ticket | freshservice.freshservice_create_ticket | Write | Create a new support ticket in Freshservice. Requires a subject and description. Optionally specify the requester email and priority (1=Low, 2=Medium, 3=High, 4=Urgent). |
integration__freshservice__freshservice_update_ticket | freshservice.freshservice_update_ticket | Write | Update an existing Freshservice ticket. You can change status, priority, assigned agent, add tags, or modify any writable field. |
integration__freshservice__freshservice_delete_ticket | freshservice.freshservice_delete_ticket | Write | Delete a support ticket from Freshservice. This action permanently removes the ticket and its conversations. |
integration__freshservice__freshservice_list_agents | freshservice.freshservice_list_agents | Read | List all agents (support staff) in the Freshservice account. Returns agent profiles including name, email, and availability. |
integration__freshservice__freshservice_get_agent | freshservice.freshservice_get_agent | Read | Get details of a specific Freshservice agent by their ID, including name, email, role, and availability status. |
integration__freshservice__freshservice_list_assets | freshservice.freshservice_list_assets | Read | List IT assets from Freshservice. Supports pagination. Returns asset summaries including name, asset type, and state. |
integration__freshservice__freshservice_get_asset | freshservice.freshservice_get_asset | Read | Get full details of a specific Freshservice asset by its display ID, including name, type, state, location, and custom fields. |
integration__freshservice__freshservice_get_current_user | freshservice.freshservice_get_current_user | Read | Get the profile of the currently authenticated Freshservice agent. Useful for identifying which agent is performing actions. |