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Freshchat MCP Integration for OpenAI Agents SDK

Connect Freshchat to OpenAI Agents SDK through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

7 functions 6 read 1 write Bearer token auth
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Connect Freshchat to OpenAI Agents SDK

Attach KosmoKrator integration tools to OpenAI Agents SDK workflows through a local MCP gateway.

Start the KosmoKrator MCP gateway locally and point the OpenAI Agents SDK MCP tool at that process or wrapper. The gateway is local, scoped to this integration, and starts with --write=deny so OpenAI Agents can inspect read-capable tools without receiving write access by default.

Freshchat MCP Config for OpenAI Agents SDK

Use headless JSON commands for CI-style execution and MCP for agent tool discovery.

{
  "mcpServers": {
    "kosmokrator-freshchat": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=freshchat",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=freshchat --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Freshchat instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Freshchat Tools Visible to OpenAI Agents

OpenAI Agents sees stable MCP tool names generated from the Freshchat integration catalog.

MCP toolSource functionTypeDescription
integration__freshchat__freshchat_list_conversations freshchat.freshchat_list_conversations Read List support conversations from Freshchat. Returns paginated results with optional filters for status and inbox. Use this to find recent or unresolved conversations.
integration__freshchat__freshchat_get_conversation freshchat.freshchat_get_conversation Read Get full details of a specific Freshchat conversation by ID, including messages, participants, and metadata.
integration__freshchat__freshchat_create_conversation freshchat.freshchat_create_conversation Write Create a new Freshchat conversation. Specify the user ID, an initial message, and optionally a channel ID. The conversation will be started with the provided message.
integration__freshchat__freshchat_list_agents freshchat.freshchat_list_agents Read List support agents in Freshchat. Returns paginated results with agent details such as name, email, and availability status.
integration__freshchat__freshchat_get_agent freshchat.freshchat_get_agent Read Get details of a specific Freshchat agent by ID, including name, email, availability, and assigned conversations.
integration__freshchat__freshchat_list_groups freshchat.freshchat_list_groups Read List support groups (teams) in Freshchat. Groups organize agents into teams for routing conversations.
integration__freshchat__freshchat_get_current_user freshchat.freshchat_get_current_user Read Get the profile of the currently authenticated Freshchat user. Useful for verifying credentials and identifying the connected account.

Related Freshchat Pages

Freshchat CLIUse direct JSON commands instead of MCP discovery. Freshchat MCPFull gateway reference and MCP tool names. KosmoKrator for OpenAI AgentsClient-level gateway setup.