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Freshchat MCP Integration for LangChain

Connect Freshchat to LangChain through the local KosmoKrator MCP gateway with scoped tools, credentials, and write policy.

7 functions 6 read 1 write Bearer token auth
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Connect Freshchat to LangChain

Bridge LangChain agents to local KosmoKrator integration tools through MCP or headless CLI calls.

Use the MCP gateway when the agent should discover tools, or wrap kosmo integrations:call for fixed chains. The gateway is local, scoped to this integration, and starts with --write=deny so LangChain can inspect read-capable tools without receiving write access by default.

Freshchat MCP Config for LangChain

Keep the gateway scoped to the integration and operation class needed by the chain.

{
  "mcpServers": {
    "kosmokrator-freshchat": {
      "type": "stdio",
      "command": "kosmo",
      "args": [
        "mcp:serve",
        "--integration=freshchat",
        "--write=deny"
      ]
    }
  }
}

Run the Gateway Manually

kosmokrator mcp:serve --integration=freshchat --write=deny

Why Use KosmoKrator Here

Scoped tools

Expose only Freshchat instead of a broad multi-service tool list.

Local credentials

Reuse credentials already configured for the KosmoKrator CLI and Lua runtime.

Write policy

Start read-only, then opt into ask or allow for trusted workspaces.

Freshchat Tools Visible to LangChain

LangChain sees stable MCP tool names generated from the Freshchat integration catalog.

MCP toolSource functionTypeDescription
integration__freshchat__freshchat_list_conversations freshchat.freshchat_list_conversations Read List support conversations from Freshchat. Returns paginated results with optional filters for status and inbox. Use this to find recent or unresolved conversations.
integration__freshchat__freshchat_get_conversation freshchat.freshchat_get_conversation Read Get full details of a specific Freshchat conversation by ID, including messages, participants, and metadata.
integration__freshchat__freshchat_create_conversation freshchat.freshchat_create_conversation Write Create a new Freshchat conversation. Specify the user ID, an initial message, and optionally a channel ID. The conversation will be started with the provided message.
integration__freshchat__freshchat_list_agents freshchat.freshchat_list_agents Read List support agents in Freshchat. Returns paginated results with agent details such as name, email, and availability status.
integration__freshchat__freshchat_get_agent freshchat.freshchat_get_agent Read Get details of a specific Freshchat agent by ID, including name, email, availability, and assigned conversations.
integration__freshchat__freshchat_list_groups freshchat.freshchat_list_groups Read List support groups (teams) in Freshchat. Groups organize agents into teams for routing conversations.
integration__freshchat__freshchat_get_current_user freshchat.freshchat_get_current_user Read Get the profile of the currently authenticated Freshchat user. Useful for verifying credentials and identifying the connected account.

Related Freshchat Pages

Freshchat CLIUse direct JSON commands instead of MCP discovery. Freshchat MCPFull gateway reference and MCP tool names. KosmoKrator for LangChainClient-level gateway setup.